A June 2022 Deloitte article states, "Businesses in the petrochemical business must prioritize the following three factors if they wish to grow sustainably in the future. The first is innovation, followed by a focus on performance and cost efficiency, and the last is incorporating sustainability and circular economy concepts into corporate practices. The most crucial driving element that will drive the three factors mentioned above is the adoption of digital technology into all business functions, also known as industrial digitalization.
SCG Chemicals, or SCGC, a leading integrated chemical player in ASEAN for sustainability, serves as a model for companies in the industry that integrate digital technologies across the value chain. In addition, it has consistently led the development of digital innovations that improve the industry while promoting environmental sustainability. In this article, we are introducing a range of digital technologies that are SCGC's key highlights.
Digital Platforms for Service Enhancement
SCGC creates and develops a DCP or Digital Commerce Platform that connects customer orders to supply chain management data, providing our customers with real-time end-to-end data visibility in their ordering journey. This holistic platform resulted in a 70% reduction in consumer waiting time, where customers can track order status anytime from everywhere. It can also leverage data collecting customer voices for analysis to develop new products.
